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SPOOKY Offer - Take 10% off non-sale items at checkout. Orders of $100+.Free shipping over $130 ★ Pay by e-Transfer or crypto ★ Discreet packaging
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Payment & refunds

Thank you for shopping with us. This page explains how to pay, how cancellations work, and what we do if something goes wrong with your order.

How to pay

We accept Interac e-Transfer and crypto. You choose at checkout. We don't take credit cards or PayPal.

Interac e-Transfer

After you place your order, the confirmation screen shows the amount, the email address to send it to and your order number.

  • Send the exact total shown on your confirmation.
  • Write only your order number in the e-Transfer message so we can match it. Please don't mention anything you ordered.
  • Please pay within 24 hours. Orders still unpaid after 48 hours are cancelled automatically and can't be reopened.
  • If a payment arrives after the order was cancelled, the order stays cancelled and we add the amount to your store credit instead of refunding it.

Crypto

Choose crypto at checkout and pay the total in the secure payment window, in Bitcoin, Ethereum, Solana and more. The amount is worked out in Canadian dollars at the moment you pay.

Prices are in Canadian dollars. We never ask for your banking password or card details.

Cancelling an order

Changed your mind before paying? You can cancel it yourself: open Check an order, enter your order number and email, and choose “Cancel order”. Or just don't pay and the order will expire on its own. Once you've paid, an order can't usually be cancelled. If you need to cancel a paid order before it ships, contact us with your order number and the reason. We review each request and, if we agree, give you store credit for the amount paid. A refund is only a last resort. Orders that have shipped can't be cancelled.

Replacements and store credit

We don't accept returns. Our products are consumable, so we can't take items back or refund a product because of how it felt. If something arrives damaged, defective, wrong or missing, contact us with your order number and a photo of the problem. Our team reviews every request one by one and, where it's warranted, sends a replacement or gives you store credit. Replacements are mainly for defective items.

If you added lost-parcel protection and Canada Post confirms the parcel is lost, we reship your order or give you store credit for its full value.

Time limit

Please report the problem within 24 hours of delivery, with your order number and a photo of the problem. Requests after that can't be accepted.

Store credit

Store credit stays on your account balance, tied to the email on your order. To spend it, sign in with that email and tick “Use my store credit” at checkout. It can be used in part, it has no cash value, and it can't be paid out or transferred.

Gift cards

Enter a gift card code at checkout. Gift cards work on orders of $100 or more in products, before discounts. If your order costs more than the card, pay the rest by e-Transfer or crypto. If it costs less, the balance stays on the card. You can check a balance any time on our gift card balance page. Gift cards can't be used to buy other gift cards, and we can't replace a lost or shared code.

Orders with several items

If you bought more than one of the same product, we can only look at unopened units. If you open one and aren't happy with it, please leave the rest sealed and contact us straight away.

Need help?

See our shipping policy and FAQ, or contact us at support@shroomshack.net.