Shipping policy

At a glance

• Free tracked shipping on orders of $150 or more.
• A flat $15 on smaller orders, tracking included.
• Plain, smell-proof packaging with nothing on the outside about what's inside.
• Orders ship once your Interac e-Transfer has arrived.

Where we ship

We ship to addresses anywhere in Canada, coast to coast and up north. We don't ship to the United States or internationally.

Processing

Your order is packed once your payment has been received and matched to your order number. You can check where it's at any time on the order lookup page.

Delivery times

Delivery times depend on the carrier and on where you live. Major cities are usually quickest, while rural and remote addresses can take a few extra days. Your tracking link always shows the latest estimate.

Tracking

Every parcel is tracked. We email your tracking number as soon as your order ships. It can take a day for the first scan to show up, so don't worry if tracking looks quiet at first.

Discreet packaging

Everything is sealed and packed in a plain outer mailer with no logos, product names or descriptions. Only the shipping label is on the outside.

Apartments, PO boxes and rural routes

Please enter your full address, including your unit number and buzzer code if you have one. A parcel sent to an incomplete or incorrect address may be returned to us, and reshipping it costs another shipping fee.

Lost, damaged or missing items

If tracking hasn't moved for 10 business days, or your order arrives damaged or with something missing, contact us within 7 days of delivery with your order number and a photo. We'll look into it and make it right. Our payment and returns policy explains refunds and replacements.

Chocolate, gummies and warm weather

Chocolate and gummies can soften in the heat. In summer, bring your parcel inside soon after it's delivered and store it somewhere cool and dark.

Questions? Email support@shroomshack.net.