Payment & returns

How to pay

We accept Interac e-Transfer. After you place your order, the confirmation screen shows the amount, the email address to send it to and your order number.

• Send the exact total shown on your confirmation.
• Put your order number in the e-Transfer message so we can match it.
• Send payment within 48 hours. After that the order expires and the items go back on the shelf.

Prices are in Canadian dollars. We never ask for your banking password or card details.

Cancelling an order

Changed your mind before paying? Just don't send the e-Transfer and the order will expire on its own. If you've already paid and the order hasn't shipped, contact us with your order number and we'll cancel it and refund you by e-Transfer. Orders that have already shipped can't be cancelled.

Refunds and replacements

Our products are consumable, so we can't take back opened items or refund a product because of how it felt. If something arrives damaged, defective, wrong or missing, we'll replace it, refund it, or give you store credit, whichever suits you.

Time limit

Let us know within 7 days of delivery, with your order number and a photo of the problem. Requests after that can't be accepted.

Store credit

Store credit is issued as a discount code. It works once, can't be combined with another code, has no cash value and must be used before its expiry date.

Orders with several items

If only one item in your order has a problem, keep the others sealed and tell us which one is affected. We sort it out item by item.

Need help?

See our shipping policy and FAQ, or contact us at support@shroomshack.net.